Return & Refund Policy
At JAMN Scoops, every order is a personalized mystery bundle thoughtfully curated based on the preferences you provide. Because each scoop contains surprise items and is customized specifically for you, all sales are final, and we do not accept returns, exchanges, or refunds.
Part of the fun and excitement of a JAMN Scoop is discovering the unique items selected just for you. While we do our best to match your preferences, we cannot guarantee specific products, and we are unable to offer refunds or replacements based on personal preferences or dissatisfaction with mystery items received.
If your order arrives damaged due to shipping, please contact us within 2 days of delivery and include photos of the damaged items and packaging. We review these situations on a case-by-case basis and will do our best to accommodate reasonable requests.
If you have any questions or concerns about your order, we encourage you to reach out. Customer satisfaction is important to us, and we will always strive to provide the best possible experience.
Contact Us:
support@jamnscoops.com
All items are prepared and packaged in a home with pets, both cats and dogs. While we do our best to keep the animals away from merchandise and packing materials, we cannot guarantee that an order will be completely free of hair or dander. Please consider this before ordering if you or the person you are gifting has a significant pet allergy.
Thank you for supporting our small business and embracing the surprise and joy that make every JAMN Scoop special! ✨